Get in touch

Contact us

If you need help, support, or want to give us feedback, you can contact us by email or phone by selecting the relevant department below.


BP website support

If you're experiencing a problem with the BP website, for example, with setting up of your account or access issues, contact BP publication online technical help:

e: esupport@tso.co.uk
t: +44 (0) 333 0917 023

Our phone lines are open Monday to Friday: 8:00 to 23:00 GMT

Webchat Monday to Friday, 8:00 to 18:00 GMT

Reference standards

If you have a question about British Pharmacopoeia Chemical Reference Substances (BPCRS) orders, for example, if there is a discrepancy with your order, contact the BPCRS sales office

e: bpcrs@mhra.gov.uk

We aim to respond to BPCRS order queries within 5 working days.

BP content 

If you have a question about the content of the BP, for example, you're having problems with a test in a monograph, contact the bpcom general inbox and your enquiry will be directed to the relevant person to respond:

e: bpcom@mhra.gov.ukWe aim to respond to BP technical queries within 18 working days.

Buying the BP

If you have a question about buying the BP, for example, which format is right for you and pricing, contact BP publication sales enquiries.

e: pharmahealth@tso.co.uk
t: +44 (0) 333 0917 023
a: The Stationery Office Ltd (TSO), PO box 29, Norwich, NR3 1GN
​​​​Our phone lines are open Monday to Friday: 8:00 to 23:00 GMT

Webchat Monday to Friday, 8:00 to 18:00 GMT

Freedom of information requests

If you wish to raise a request under the Freedom of Information (FOI) Act, contact MHRA Customer Services:

e: info@mhra.gov.uk
aMHRA,10 South Colonnade, Canary Wharf, London E14 4PU

Further information about the FOI Act and how to make a FOI request is available on www.gov.uk.

Complaints

Complaints about website functionality, the administration of your account or a BP publication purchase you have made should be directed to TSO customer services:

e: customer.care@tso.co.uk 
t: +44 (0) 333 0917 023

Our phone lines are open Monday to Friday: 8:00 to 23:00 GMT

If you wish to escalate your complaint, please email our Customer Services Manager, Sam Appleyard-Smith

Your complaint will be acknowledged within two working days with a timescale for its resolution advised at that time. 

Complaints about any other aspect of this service, such as technical content and BPCRS orders may be raised under the MHRA complaints procedure.