Contact us
If you need help, support, or want to give us feedback, you can contact us by email or phone by selecting the relevant department below.
BP website support
If you're experiencing a problem with the BP website, for example, with setting up of your account or access issues, contact BP publication online technical help:
e: esupport@tso.co.uk
t: +44 (0) 333 0917 023
Our phone lines are open Monday to Friday: 8:00 to 23:00 GMT
Webchat Monday to Friday, 8:00 to 18:00 GMT
Reference standards
If you have a question about British Pharmacopoeia Chemical Reference Substances (BPCRS) orders, for example, if there is a discrepancy with your order, contact the BPCRS sales office
We aim to respond to BPCRS order queries within 5 working days.
BP content
If you have a question about the content of the BP, for example, you're having problems with a test in a monograph, contact the bpcom general inbox and your enquiry will be directed to the relevant person to respond:
e: bpcom@mhra.gov.ukWe aim to respond to BP technical queries within 18 working days.
Buying the BP
If you have a question about buying the BP, for example, which format is right for you and pricing, contact BP publication sales enquiries.
e: pharmahealth@tso.co.uk
t: +44 (0) 333 0917 023
a: The Stationery Office Ltd (TSO), PO box 29, Norwich, NR3 1GNOur phone lines are open Monday to Friday: 8:00 to 23:00 GMT
Webchat Monday to Friday, 8:00 to 18:00 GMT
Alternatively, please browse our shop and make purchases using card payment or request a proforma or invoice for payment by bank transfer.
Freedom of information requests
If you wish to raise a request under the Freedom of Information (FOI) Act, contact MHRA Customer Services:
e: info@mhra.gov.uk
a: MHRA,10 South Colonnade, Canary Wharf, London E14 4PU
Further information about the FOI Act and how to make a FOI request is available on www.gov.uk.
Complaints
Complaints about website functionality, the administration of your account or a BP publication purchase you have made should be directed to TSO customer services:
e: customer.care@tso.co.uk
t: +44 (0) 333 0917 023
Our phone lines are open Monday to Friday: 8:00 to 23:00 GMT
If you wish to escalate your complaint, please email our Customer Services Manager, Sam Appleyard-Smith
Your complaint will be acknowledged within two working days with a timescale for its resolution advised at that time.
Complaints about any other aspect of this service, such as technical content and BPCRS orders may be raised under the MHRA complaints procedure.