Contact us

BP website support

If you are experiencing a problem with the BP website eg with the setting up of your account or access issues, contact BP publication online technical help:

e: esupport@tso.co.uk
t: +44 (0)333 200 2425

Reference standards

If you have a question about British Pharmacopoeia Chemical Reference Substances (BPCRS) orders eg if there is a discrepancy with your order, contact the BPCRS sales office:

e: bpcrs@mhra.gov.uk
t: +44 (0)20 3080 6561

We aim to respond to BPCRS order queries within 5 working days.

BP content

If you have a question about the content of the BP eg you’re having problems with a test in a monograph, contact the bpcom general inbox and your enquiry will be directed to the relevant person to respond:

e: bpcom@mhra.gov.uk

We aim to respond to BP technical queries within 20 working days.

Buying the BP

If you have a question about buying the BP eg which format is right for you and pricing, contact BP publication sales enquiries:

e: pharmahealth@tso.co.uk
t: +44 (0)333 202 5070
a: The Stationery Office Ltd (TSO), PO Box 29, Norwich, NR3 1PD

Freedom of information requests

If you wish to raise a request under the Freedom of Information (FOI) Act, contact MHRA Customer Services:

e: info@mhra.gov.uk
a: MHRA, 151 Buckingham Palace Road, London SW1W 9SZ

Further information about the FOI Act and how to make a FOIA request is available on www.gov.uk.

Complaints

Complaints about website functionality, the administration of your account or a BP publication purchase you have made should be directed to TSO customer services:

e: customer.care@tso.co.uk 
t: +44 (0) 1603 696972

Complaints about any other aspect of this service, such as technical content and BPCRS orders may be raised under the MHRA complaints procedure.

If you wish to escalate your complaint, please email our Customer Services Manager, Sam Appleyard-Smith

Your complaint will be acknowledged within two working days with a timescale for its resolution advised at that time.