Contact us
If you need help, support, or want to give us feedback, you can contact us by email or phone by selecting the relevant department below.
BP website support
If you're experiencing a problem with the BP website, for example, with setting up of your account or access issues, contact BP publication online technical help:
e: esupport@tso.co.uk
t: +44 (0) 333 0917 023
Our phone lines are open Monday to Friday: 8:00 to 23:00 GMT
Webchat Monday to Friday, 8:00 to 18:00 GMT
Reference standards
For all enquiries relating to British Pharmacopoeia reference standards, for example, if there is a discrepancy with your order, please complete our reference standards enquiry form. A member of the team will aim to respond within 5 working days.
Alternatively, please contact the BPCRS sales office
e: bpcrs@mhra.gov.uk
BP content
For all enquiries relating to British Pharmacopoeia Content, for example, you're having problems with a test in a monograph, please complete our BP content enquiry form. A member of the team will aim to respond within 18 working days.
Alternatively, please contact the bpcom general inbox and your enquiry will be directed to the relevant person to respond:
e: bpcom@mhra.gov.uk
Buying the BP
If you have a question about buying the BP, for example, which format is right for you and pricing, contact BP publication sales enquiries.
e: pharmahealth@tso.co.uk
t: +44 (0) 333 0917 023
a: The Stationery Office Ltd (TSO), PO box 29, Norwich, NR3 1GNOur phone lines are open Monday to Friday: 8:00 to 23:00 GMT
Webchat Monday to Friday, 8:00 to 18:00 GMT
Alternatively, please browse our shop and make purchases using card payment or request a proforma or invoice for payment by bank transfer.
Freedom of information requests
If you wish to raise a request under the Freedom of Information (FOI) Act, contact MHRA Customer Services:
e: info@mhra.gov.uk
a: MHRA,10 South Colonnade, Canary Wharf, London E14 4PU
Further information about the FOI Act and how to make a FOIA request is available on www.gov.uk.
Complaints
Complaints about website functionality, the administration of your account or a BP publication purchase you have made should be directed to TSO customer services:
e: customer.care@tso.co.uk
t: +44 (0) 1603 696972
If you wish to escalate your complaint, please email our Customer Services Manager, Sam Appleyard-Smith
Your complaint will be acknowledged within two working days with a timescale for its resolution advised at that time.
Complaints about any other aspect of this service, such as technical content and BPCRS orders may be raised under the MHRA complaints procedure.