Upcoming product improvement and user research
We work hard to provide you with the best possible service and ensure that our products meet your needs. We couldn’t do this without your valuable feedback.
That’s why we’ve commissioned independent user researcher OKO and their partners Criteria Fieldwork to help us understand our users’ needs more fully and ensure we continue to provide the right improvements to the British Pharmacopoeia (BP).
Over the coming weeks you may be contacted by researchers from OKO or Criteria Fieldwork to request a confidential, anonymous in-depth interview where you’ll be asked to share your thoughts and experiences of the BP. If you would prefer that a subject matter expert from the BP joins the interview to provide additional clarity about our products, this can be arranged. You can express an interest in participating by emailing us at BPCOM@mhra.gov.uk.
In February, we’ll also be making an online survey available to all our users.
We hope that you will take the opportunity to provide your feedback so we can continue to develop products and services that meet your needs.
Thank you for your support in shaping the future of the BP.